What made you switch billing partners for your urgent care, and was it actually worth it?

We had a stage whereby the claim follow-ups were lagging behind with the patient volume. Upon contrasting the urgent care billing companies in the mid-way of our review analysis, it dawned on us that reporting transparency is of great significance. Real-time claim status is what altered our staffing planning. Have other people discovered some of the metrics that can significantly change when analyzing billing performance?